6 Reasons Why Watson’s Thailand versus here in the PH

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,

You know that feeling of frustration when you visit the shop expecting to be awesome but turns out to be a huge disappointment?

That’s what I felt each time I visit at Watson’s Philippines.

And there I said it, and would not regret this observation because it became pretty obvious to me.
The products in Watson’s Philippines are so limited AF, and when they have a so-called SALE, darn its getting so booooorrriinnnnggg, and booooorrriinnnnggg AF.



So when I visited Thailand few months ago, and decided to pay a visit at the nearest Watson’s Thailand Robinson Sukhumvit 19, here are some of my observations:

1. I arrived at Watson’s Thailand inside the Robinsons store during its opening hour (this was unintentional) and upon entering the shop, I was welcomed with these Watson’s attendant lined-up in the entrance and says “Sawasdee ka!” with a smile. Believe me, I was felt stunned and smiled back with wai. A few steps and I looked back, and they did the same to other customers coming in. They did that for the next 10 to 15mins, from the start of the business hour.

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,
Trust me, you can never experience that here in the Philippines, even inside the Watson’s Philippine branches. Most of their attendants will just stare are you oddly, and will only respond when you approached them first. The hostility is clearly and felt.


2. Attendants at Watson’s Thailand does not follow you around, unlike in Watson’s Philippines that seems they follow you around like your personal bag handler. It was so uncomfortable when they do that, which always disappoints me as a shopper hence, decided not to shop. Only few shops does not to it, but majority they do. In Watson’s Thailand, I never experienced that. I observed that they let their customers browse the items; play with the testers available and will only approach the customers when they are needed.

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,



3. They have diverse products from both east and west. Although it is visible that they have tons of beauty products with whitening effects, there are also many products sans whitening. I also observed that they have many Thailand-made beauty products that are well displayed in front, and not hiding it. From bath and body products, make-up and skincare all made in Thailand and displayed proudly!

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,

4. If you need testers of their make-up, damn they have it available and these testers have no smudging! They also have lots of make-up brands that I never seen at Watson’s Philippines.

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,
Make-up brands are also made in Thailand!

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,
Some of the western beauty brands

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,
And even Pooh have its own make-up line! Fuck, why Watson’s Philippines have it??!!

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,


5. Watson’s Thailand throws SALE as SALE with huge and super fun discounts.
I even got these face sheet masks at a huge discount price at 22bhat each. Moreover, I was only controlling myself not to shop a lot because of my limited baggage allowance.
Nevertheless, this place is definitely one of the good place to hoard for your new beauty collection.



Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,

When Watson’s Philippines have their sale promotion, Jesus still a huge disappointment. I personally felt that they just keep on recycling the ideas and pushing their unsold (and unwanted) products to get more exposure hence, seeing it almost in every sale period, and it was sooo tiring knowing it.


6. Watson’s Thailand knows how to treat their customers like royalties.
This is just my observation during my shopping experience at Thailand branch, and by watching their most recently sale celebrating their anniversary + the Facebook live shopping. And I’m telling you how much it is waaaaaay different from what they do here in the Philippines.

Watson’s Thailand gives their customers a remarkable experience like a VIP, and these not only for those invited guests during the opening launch. They treat their customers equally; all making them feel as VIPs. You can’t feel that experience at Watson’s Philippines, well only during the launch opening for the guests only (and who knows if they are all paying guests, or just given budget to shop, to act and show to the public and their fans that they having a good time).

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,
They know that sunscreen lotions are very important and they are visible to their shelves, with lots of options depending on your skin type and needs.

Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,


Yup there I said it.


Watson's Thailand, shopping in Thailand, lifestyle, beauty, where to shop in Thailand,


…. And Watsons Thailand social media team loves it too!


You can also watch my short video clip below, during my shopping trip at Watsons Thailand.


This is somehow my rant and comparisons about these two Watsons. They might be under the same company umbrella, but they both do business in a different way.

I mean, Filipinos deserves good shopping experiences just like Thais do, am I right?!

Watsons Philippines should be more creative, and stop being BORING!



Have you experienced shopping at these shops? I would love to know your thoughts below!

Disclaimer: This is #NotSponsored post.

xoxo, Blair


29 LOVES AND COMMENTS:

  1. Wow it's really amazing the differences between the two different Watsons. I know Sephoras here in the states can differ in experience depending on location. Which is a shame because customer service should be good across all boards.

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  2. Wow, warm welcome :O

    I laughed about that thing when they follow you around, relate here, hahaha. We hate that.

    woah! Lots of female products, hehehe, good thing I have a girlfriend so I'm used to browsing around like that.


    Sad to hear about the Wattson Philippines but I can't blame you after reading your point in this article.

    ReplyDelete
    Replies
    1. LOL I know right!

      I asked the guard if its normal, he said it is always like that everyday. Feels like its always grand opening. I think that's how they are trained.

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  3. True it's so uncomfortable when a sales attendant keeps on following you..

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    Replies
    1. When the sales attendant are being like that, I immediately leave the store.

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  4. I hate being followed around when I'm shopping. I sometimes end up leaving the store because of a sales lady hovering around me when I'm looking for something to buy. I haven't had that experience in Watson's in Market Market or in another branch in BGC yet, though. Maybe it depends on the branch? Maybe some of them have a lot of burglary happening.

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    Replies
    1. Those two branches you've mentioned are sometimes okay, sometimes not. Case to case basis I think because the turnover is also fast.

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  5. I know the feeling when someone is following you as if you're doing something wrong. HAHAHA.

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  6. I also agree with you. An attendant following around when I shop makes me feel super uncomfy. Oh and wow, they really lined-up to greet everyone! That's interesting ♥

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    Replies
    1. Yeah that is very surprising! They make sure customers are welcomed properly before they start their day.

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  7. We really deserve better! The attitude of the staff is indeed important to increase the sales. When I was in Korea, I studied how to say "I don't need help" so that salesladies won't follow me while shopping. LOL

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    Replies
    1. That is cool Karla! My shopping experience in Thailand is very delightful!

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  8. Woaaah! What a big difference! I just hope they will practice this to other countries as well specially in the PH.

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    Replies
    1. Yeah I hope so. They should follow Uniqlo that follows one standard globally.

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  9. This is a great review. The difference between locations amazes me. Those sheet masks tho...I would have stocked up!

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    Replies
    1. Thank you Kristina! The face mask sheets in Thailand are surprisingly cheaper!

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  10. Shopping experience is everything!!! I purposely go a different store to make sure I’m going to the one that actually has the best customer service!

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    Replies
    1. To get the best experience, we need to try many!

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  11. I din know that Thai Watsons have such impressed service, I hope PH's service will improve as good. Im living in Singapore and the options here are not as many as Thai!

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    Replies
    1. Oh really? I'll try to shop soon and make additional comparisons.

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  12. HAhahah i really do not want people following me when I shop haha
    I'll just call you if I need anything

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    Replies
    1. Hahaha exactly, but sometimes I can't blame them coz many shoplifters are very wise now. Still I don't want someone following me around like a dog.

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  13. Waoo now I Have to go there especially during its opening hour 🤗

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    Replies
    1. Yeah you should try once! It was a different experience, you'll feel like a VIP.

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  14. I didn't know what Watsons was until I lived in Korea, but I loved it a lot!

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    Replies
    1. I found maybe good items from Watsons when I visit Thailand.

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  15. I share the same thoughts about being followed around while shopping. Sometimes i get the feeling that they fear i might want to steal something from the store which makes me leave immediately.
    I hope they change this at the particular Watsons store in Phillipines.

    ReplyDelete

Editorial Note: Opinions expressed here are author’s alone, not those of any partner brands/company(s), beauty & lifestyle brands, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities, unless specified.