Review: Grand Hyatt Manila

Review: Grand Hyatt Manila

It was Saturday, post Valentine’s Day when my mon amour surprises me for a staycation at this luxurious hotel in Bonifacio Global City, The Grand Hyatt Manila. It was one of his occasional surprises he does to whenever he pleases, and it was just in time that I needed a full weekend of relaxation. We are not in a habit of celebrating Valentine’s Day during the 14th as we believe that each time we are together, it is always a Valentine’s Day.

I may say he is lucky to have me, a very understanding and patient partner and would never say no for this kind of simple surprises. Luckily, I always have my weekend travel bag ready, whenever I feel to have a spontaneous getaway. That makes me save time on packing!




I’ve been thinking of staying at the Grand HyattManila ever since it’s opening last year. I’ve stayed in one of its sister hotel in Singapore called Grand Hyatt along Scotts Road and my experience was pretty amazing, and I grew this similar expectations for this local Grand Hyatt.

On the uptown area of Bonifacio Global City along 36th Street and 8th Avenue, this luxury hotel stands-out at night as one of the prime landmarks in the area. It glares beautifully at night, which makes you wonder what’s going inside this hotel.

Review: Grand Hyatt Manila

The hotel also adjacent with its luxurious residence, The Grand Hyatt Residence which is still not yet open however you can already see the potential of it few years from now.

After my sumptuous lunch, I booked my GRABCar to bring me to Grand Hyatt Manila. I arrived at around 2:15pm and head to the reception area. I noticed that the male hotel staffs (the valet) are not attentive to their posts as I walk out from my car (unlike some other hotel’s I’ve been where they never miss opening my door for me). Maybe because I wasn’t wearing a posh dress and headed out just wearing a plain t-shirt, pants, and sneakers – my usual “not screaming money look”.

At this point, the valet staffs knows how to blatantly show profiling their clients.

The check-in process when well, being greeted by the lady reception staff and asked for my credit card for my deposit (that is Php5,000 per night in case I break something, duh).



Review: Grand Hyatt Manila

Review: Grand Hyatt Manila

Review: Grand Hyatt Manila

The spacious lobby looks grand and you couldn’t help noticing the floral centerpiece they installed for their guests admiration. They are adored by these species of brightly colored orchids, and on the both sides are semi-glass stairs going up to the next floor of presumably the lounge area for your coffee and tea. Under the stairs, you’ll noticed this small fountain that makes the whole ground so relaxing. Nothing makes me feel calm that watching and listening to the water flowing. 



Review: Grand Hyatt Manila

It was always lovely enjoying this beautiful cityscape in the morning especially during at night, a little luxury that I enjoyed during that weekend that I stayed at 55th floor. I couldn’t help staying outside and admire its beauty while sipping my favorite wine (pardon me but, the wine wasn’t provided by the hotel, not like in Makati Shangri-la where it comes with their welcome treats!) which I bought from the nearest Rustan’s store inside the Uptown Mall, a walking distance from the hotel.


The Grand Room

Review: Grand Hyatt Manila

Out of 461 rooms of this property, I stayed at the Grand Room located at the 53rd floor. This 45sqm posh room is smaller than the Continental Club (it has 51sqm) at Marco Polo Ortigas Manila, comes with King-sized bed and fluffy pillows and duvet, a good bouncy bed (I bet mon amour would love it as well), and a spacious bathroom with a private bath and impressive vanity area.



Review: Grand Hyatt Manila

Thought the whole floor wasn’t fully carpeted, the area with carpets are seems semi-permanently installed in the floor. It was a nice room, but could be more nicer if they make more efforts.

I like that they have this Cleopatra-inspired sofa next to the full-sized mirror which makes this room looks bigger.

Review: Grand Hyatt Manila

The room comes with a flat-screen television with decent cable channels, a small bar cabinet, and this wooden dining table cum working table. This table is very minimalist and the location looks odd. Why put the table next to the television? I believe it should be away from the table especially if this table serves as a working desk. It just feels odd, and not welcoming in my opinion.

I also received an apology note from the Director of Rooms, telling me (Dear Guest..?) that the pool can’t be used for the day due to a special Valentine’s event for the 14th of February…

But I arrived on the 16th of February. That means this room wasn’t occupied, or never been checked prior my visit. The letter is odd as well… not personalized, too cold.




The Wardrobe

Review: Grand Hyatt Manila

It was impressive with enough space for my belongings. There’s an iron set, flashlight for emergency. An umbrella just in case it rain outside, a safety deposit box (which I rarely use, unless I am with my mon amour who diligently uses it), I got a complimentary shoe-shine service and laundry (which I never use), plus a good bedroom slippers.


The Bathroom


Review: Grand Hyatt Manila

I can’t deny my love affair with deep-soaking bath coz I treat it as my peaceful and relaxing place, that goes second place to my bed. The whole spacious bathroom is nice with clean towels and bathrobes, complete toiletries, hair dryer and a bath toiletries from June Jacobs spa collection same as what Grand Hyatt in Scotts Roads have. One this that they missed is a bath salt or bath bombs for this deep-soaking bath to complete the whole room. I decided to grab that Johnson&Johnson milk and oats milk bath from Rustan’s in order for me to enjoy my weekend of relaxation with a warm bubble bath.

Review: Grand Hyatt Manila

The comfort room is separated in the bathroom that is located on the right side of the room, before you enter the bathroom. Though it occupies a small space, it comes with complete toiletries and this huge size vanity mirror.




The mini-bar

Review: Grand Hyatt Manila

It was lovely that they manage to add a mini-bar inside the grand room with a few complimentary such as this bag of banana chips, bottled water, a few coffee and teas, and coffee capsules. The rest ready for consumption but with a fee, which I never touch due to its absurd prices (unlike in Hotel Jen where all the contents of your fridge including the drinks are all complimentary!)

There are no cutlery and plates, and if you need them you can loan from their bar – just dial “0”


Free Breakfast Buffet

Review: Grand Hyatt Manila

My room non-smoking room comes with a free sumptuous breakfast buffet at The Grand Kitchen. This open-style kitchen headed by Chef Mark Hagan is something you must experience especially if you are a queen of your own kitchen – a good place to dine and learned from the pro. Although I’m a diva that isn’t good in the kitchen, I admire how they manage this whole kitchen floor at ease like they are dancing in fire while I enjoy each unique food aroma.




The Lounge

Review: Grand Hyatt Manila

Going using the glass stairs and you will reach this posh lounge just next to The Grand Kitchen. It is a nice place to enjoy your coffee, or meet your business associates while you are saying at the hotel. Though the hotel also have separate meeting rooms, you can enjoy your casual business meetings here without paying extra.

It’s fully carpeted with comfortable seats, no wonder is suddenly you’ll fall asleep while reading your newspaper.


Enjoy your afternoon tea at the Florentine

Review: Grand Hyatt Manila

Located at the ground floor is where you can found The Florentine – a place you can enjoy your come of special brewed coffee and tea while relaxing in the afternoon. It was love month, so no wonder they have these cutesy chocolates that costs Php1,958 for a box of 25-chocolates, and some souvenir delights you can buy before you head home.

And when you bring your own tumbler, you can get a 5% discount on all hot and cold beverages!




The Pool Area

Review: Grand Hyatt Manila

It was nice that they have an outdoor pool area with decent number of lounges however, I am not impressed with their pool. Though I don’t expect it as a huge pool, I don’t like the fact that the water is so shallow, and there is no separate pool for the kids versus adults. The separation is important because not everyone like to share the pool with the kids (that includes me) and just want to peacefully enjoy the water, the sun and its amazing air breeze. The pool in Makati Shangri-la is much better having numbers of depth, and a separate pool for kids.

Review: Grand Hyatt Manila

Next to the pool area is a barbeque / bar area where you can host parties. Walk a few steps forward and you will reach their outdoor function area with open green garden perfect for hosting bigger private parties.




Review: Grand Hyatt Manila
What a gorgeous day! I’m so glad I brought my tripod so I could have this photo without bothering others.


Other amenities

Aside from I mentioned and experienced above, The Grand Hyatt Manila also have 24-hour fitness centre, meeting rooms, a spa (which also sells luxury spa products and skincare), bar, restaurants and a valet park.

Watch my YouTube video below:



Verdict:
It was lovely that I finally experience the Grand Hyatt Manila hospitality. It was a nice experience however, I couldn’t say I am impressed. There are many things that needs improvements especially in pleasing their guests making them feel more welcome. My experience is quite cold, less humane interaction and staffs tends to avoid their guests (or I should say they prefer profiling first and chose to whom to give their services). If you are thinking of bringing your furry babies then better not because this is not a pet-friendly hotel.

They need to be more welcoming, and not act like a robot.


Ratings: 3.5-stars

Review: Grand Hyatt Manila



Room Type: Grand Room, king-sized bed, non-smoking
Costs: Php13,046.08 including taxes
Credit Card: accepts JCB, Visa and MasterCard


Disclaimer: This is #NotSponsored post

xoxo, Blair

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112 comments :

  1. What an incredibly sweet and romantic gesture. I love it! And that room. Wow! The view from the window is amazing. And that bathtub is gorgeous! I also adore that photo of you with the flowers in the lobby. You look lovely! Glad you had a wonderful time ♡

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    1. I enjoyed my whole stay, and I wish it will be more amazing if my beau if with me. The place is luxurious, yes but still I am into how the people in this place communicate with their guests.

      In that aspect, they need further trainings.

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  2. Love the decor of this hotel. I also love that it's perfect for business travelers and families. My kids would love the pool and the food for sure!

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    1. Yes definitely! Even their foods are impressive.

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  3. Wow, truly a luxurious hotel. Shots are amazing and you look lovely! 😊

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  4. The Grand Hyatt in Manila is gorgeous. I would feel so pampered if I got to stay in a place so glamorous.

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    1. That tub is very nice. But they should never forget to add free bath bombs next time.

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  5. Philippines is in my travel bucket for next year.And this hotel after reading & seeing through would be where I will park myself.

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    1. That is awesome! They also have known bars on top floor.

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  6. The hotel looks really amazing. The room looks top notch compared to the ones I've been before. :0)

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    1. oh really? When did you stayed in Grand Hyatt Manila?

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  7. I loved your review! The Grand Hyatt is such a classy, elegant hotel. The decor is amazing!

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  8. Annemarie LeBlancMarch 22, 2019 at 9:46 PM

    Thank you for sharing your review of the hotel. It looks lovely in photos though. Sad to learn about things that did not meet your expectations.

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    1. It was lovely, but yeah not all luxury-looking hotel gives a luxury services as well. I rarely find hotel that equates luxury price to their services. But this is still recommended hotel, with lots of rooms for improvement.

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  9. Wow those beds look super comfy!!

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  10. This looks like a great hotel to stay in. If we're ever in the area, we will definitely stay there.

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    1. Please consider this hotel, also nice to stay with your kids, definitely they will enjoy the pool since it isn't that deep.

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  11. It sounds like an awesome mini vacation. I'm not sure why they put that table next to the TV either though... Maybe just a catch-all for items or place to sit when the TV is off.

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  12. You always have such wonderful and in-depth reviews! I love it! While this hotel looks absolutely fabulous - it can really be a put-off when the staff isn't very welcoming. I hate when that happens. But otherwise it sounds like it was a fabulous stay! That bathtub looks heavenly!!

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    1. Thank you Lindsey :D
      I can't deny how I like their tub, its very nice and I have a wonderful relationship with it, BUT they MUST NOT forget to put some bubble soap next time!

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  13. this looks so amazing and wonderful - I don't know that I would ever want to leave!

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  14. I prefer Hyatt and Marriott ways. Hyatt is always great.

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    1. Yeah, some of the Grand Hyatt like in SG is good. I think this depends on the people per se.

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  15. Looks so luxurious, its been a while since we've last visited Manila and I didn't even know this opened last year but hopefully we can stay in this hotel next year when we fly there

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    1. Ohh you should check this hotel and stay for a week. you will love it!

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  16. Very beautiful hotel. Glad you got to take some time to get away.

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  17. This hotel looks amazing, it's simple nothing too extravagant, but it has that luxury feel to it :D

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  18. Not sponsored? What a great gesture. It is beautiful and I love the spacious, modern feel to it all.

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    1. Hello Eliz,

      Yes, and majority of my travels and staycations are not sponsored and I am happy to share my review. This way, I can share my honest unfiltered opinions and reviews, as a paying guest and consumer.

      Many bloggers have no guts to separate their true opinion and prefer to tone it down just because a hotel sponsored their stay. My way works very well, and I share the pros and cons of each places and experiences, without taking sides.

      Delete
  19. That looks like an awesome hotel to stay in! I've never been to Manila before.

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  20. Such a relaxing place to stay, I would be hanging out by the pool :)

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  21. Learnt a lot from this staycation sharing, thanks for this post sharing here. wishing I can enjoy a lovely stay too cheers,siennylovesdrawing

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  22. that is one beautiful hotel you've stayed at! i have yet to visit anywhere in the phillipines although it's a place i really want to check out!

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    Replies
    1. Bring your family when you visit the Philippines, and you do island hopping :D

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  23. Those flowers in the lobby look so pretty

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    Replies
    1. Yes! I thought they are artificial, but they are not!

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  24. Thanks for the sharing the information with us.

    Feels good to know about grand hyatt

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  25. Grand Hyatt is sich a luxurious hotel and I have experienced their service. Their staff was so nice and interior was fantastic. Thanks for sharing your experience too and I would love to stay there again.

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    Replies
    1. After this I am keen to try other Grand Hyatt maybe that one in Shanghai!

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  26. Very beautiful. Happy to see this

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  27. I have always wanted to stay at Grand Hyatt but never had a chance to. Thanks for the tour. :)

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  28. I always enjoy staying at the hyatt for travels!

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    Replies
    1. I have stayed to two Hyatt, and I want to try the rests!

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  29. the hotel looks so amazing. feel like visiting it right now

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  30. Oh yeah now that's what I'm talking about! Looks like an AMAZING experience... pictures tell a thousand words!

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  31. What a luxurious stay and perfect for a mini Valentine's getaway! I'm a sucker for beautiful cityscape views too - not to mention a glass of wine to go with it - so you have me sold. And ughh that bathtub! Such bathroom goals!!!

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    1. Yes! I was thinking of having a massage then but spending a warm bubble bath in it made me feel so good and removed my tiredness.

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  32. I love Grand Hyatt properties and this Grand Hyatt in Manila too look great for staying. Flowers in the lobby and those crystals dangling on the roof of this hotel are looking splendid.

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    1. I like that they have spacious lobby and smells really nice as well.

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  33. What a nice place for a romantic staycation! That bathroom is to die for, perfect for bubble baths. I need to take advantage of a luxurious hotel in my own city!

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    1. Ohh you shouldn't miss it! Maybe there is an amazing hotel just around the corner :D

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  34. What an interesting place to have a staycation! It's too bad that the hotel staff was not as friendly as they could've been. The room looks beautiful, however, and so do the views! Thanks for sharing your thoughts on this new hotel in your home city :)

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    1. Thanks for visiting Kevin! Yeah they need to train their people well.

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  35. I love the exterior side appearance. The interior is also good. You look beautiful ,clearly shows that you enjoyed over there :)

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  36. I used to work for a Global Financial Firm and our analysts visited Manila often, the service where they stayed was always top notch, I am very saddened to hear that your service at Grand Hyatt seemed so sterile and cold.

    Tracy @ Ascending Butterfly

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    1. Well not all luxury services gives excellent services. Unfortunately Grand Hyatt Manila needs to retrain their people. Yes not all Grand Hyatt gives the same services.

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  37. Beautiful! Looks like a lot of fun

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  38. Wow what a luxurious hotel.Glad that you enjoyed despite some circumstances.

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  39. This hotel looks fantastic! We love all your photos.

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  40. It’s so beautiful and spacious I love the decor too! Very pretty :)

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  41. Oh Wow! This place is so amazing. I would love spend quality time here with my partner. Thanks for the detailed review

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  42. I stayed at the Grand Hyatt in Berlin and I absolutely loved it. It was such a wonderful experience. It was very comfy and we really enjoyed ourselves. This hotel looks very similar except it didn’t have that amazing outdoor pool!

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    1. I guess each Grand Hyatt are not all the same :D But at least I love their bath!

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  43. That bed is calling my name! It looks like it's the most comfortable bed ever. I know where I'll be staying at in Manilla next time for sure!

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    1. Thanks Ronnie, this bed looks like sleeping in clouds.

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  44. The hotel looks luxurious and comfortable I love their room style. Awesome photos.

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  45. It really does look amazing out there. i would love it I am sure. I love how spacious the room looks and it is quite a great view.

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  46. I am loving the ambiance and it looks so luxurious. Good place for staycation indeed

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    1. Truly and it is nice to stay in a luxurious place from time to time.

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  47. Wow! I love the elegant shape of the sofa in your room, and the pool area looks so inviting. I'd love to stay here.

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  48. I would love to visit the Grand Hyatt in Manila. It looks so luxe! KeshiaRichmond

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  49. As a property, this one does appear to be up to the expected standards of Hyatt as a hotel chain. However, like you, I also judge a hotel more from the service aspect through the interaction and courtesy of the staff. What's the point of a beautiful hotel if the staff in that location are not well trained to serve and look after all their guests? That is disappointing and I truly understand why your verdict was the way it is. Hopefully staff there might improve over time.

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    1. The way they treat their guests is more important to me that how great they built their walls. Luxury is more than just expensive carpets and beautiful view. It is about a genuine experience and we can't achieve that if the people manning the business isn't giving us reason to experience it.

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  50. What a beautiful hotel. That bathroom looks so luxurious!

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  51. Nice review. The hotel looks amazing and fabulous. But sad that you have some little issue on their service.

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    1. I think they need more improvements on how they deliver a genuine guests experience.

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  52. Your review is very in-depth and informative. The hotel is lovely and I hope they take your suggestions for improving. Great post!

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  53. I definitely want to go to the Philippines one day, beautiful hotel

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  54. wow, manila is beautiful and i hope that i get to visit one day soon! the hotel you stayed at looks delightful!

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  55. Splendid review of a grand hotel! This is very in-depth and the photos truly captivating!

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  56. The Grand Hyatt in Manila looks totally posh. I liked the idea of using Cleopatra-inspired sofa because it really creates more space. I loved the pictures of the room and also the high tea at Florentine looked awesome.

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    1. Yeah, it makes me miss this place. Maybe I should pay them another staycation.

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